At Elephant Spices, we are committed to delivering premium-quality spices and ensuring a smooth shopping experience for every customer. Please read our Refund & Cancellation Policy carefully before placing your order.
Order Cancellation
- Orders may be cancelled only before they have been shipped.
- If your cancellation request is approved before dispatch, the refund will be processed to your original payment method within 5–10 working days.
- Once an order has been dispatched from our warehouse, it cannot be cancelled.
- If a customer refuses to accept a dispatched order at the time of delivery, a handling and logistics charge of ₹199 will be deducted from the refund.
Returns
Elephant Spices does not offer a general return policy for products once they have been delivered.
If the delivery cannot be completed due to:
- Customer unavailability at the delivery address,
- Incorrect delivery details provided by the customer, or
- Failure to verify the delivery OTP (where applicable),
the order will be returned to us. After the product is received back in good condition, a refund will be processed after deducting ₹199 or the order value (whichever is higher) towards shipping and handling charges.
Damaged, Defective or Incorrect Products
If you receive:
- A damaged product,
- An expired product,
- A product with defective packaging,
- A leaking package, or
- An incorrect item,
please contact our customer support within 24 hours of delivery.
To help us investigate your concern, kindly provide:
- Your order number
- Product name(s)
- Clear photographs of the product and packaging
- A brief description of the issue
- For leakage, damaged packaging, or missing items, an unboxing video is mandatory
Claims submitted after 24 hours from the time of delivery may not be accepted.
Quality Review Process
Once we receive your complaint, our customer support team will review the details. If required, we may request that the product be returned for inspection. In such cases:
- We will provide return shipping instructions.
- Products returned without prior approval or without following our instructions may not be accepted.
- After receiving the returned product, our quality team will conduct a detailed inspection.
If the issue is confirmed to be genuine, we will provide an appropriate resolution, which may include a replacement product, store credit, or a coupon of equivalent value, at the sole discretion of Elephant Spices. Cash refunds will not be issued for approved quality-related claims after delivery.
Order Marked as Delivered but Not Received
If your order is marked as delivered but you have not received it, please contact our customer support within 24 hours of receiving the delivery notification via email or SMS.
Our team will investigate the matter with the delivery partner and, if the claim is found to be genuine, we will resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding cancellations, refunds, or product quality, please reach out to our customer support team.
Email: info@elephantspices.com
Phone: +91 9915954385